Frequently asked questions
What is the return and exchange policy?
If your jewellery arrives damaged or not what ordered, we’ll be happy to exchange it for a new one, or if the item is no longer available, we’ll organise a refund.
How to Return or Exchange:
- Contact us within 7 days of receiving your order.
- Jewellery must be in the same condition as received — unworn, unused, and in its original packaging.
- Provide proof of payment and a photo of the damaged or incorrect item when getting in touch
Reach out to us via Instagram DM or email before sending anything back, Items sent without first contacting us or after 7 days within delivery will not be accepted
This does not apply for final sale products.
More information in the policies section
Are any purchases final sale?
Final Sale Policy
- Earrings cannot be returned or exchanged for hygiene reasons.
- Returns or exchanges are not accepted for items due to a change of mind or natural wear over time.
When will I get my order?
At K and Co, we carefully prepare each piece with love before shipping.
Home delivery has a flat rate of Rs150
- Processing Time: Orders are usually prepared and shipped within 2–3 business days.
- Delivery Time: Once shipped, most orders arrive within 3–7 business days, depending on your location.
Feel free to DM us on Instagram or email us for more info 🤍
Can i pick-up my order for free?
You can collect your order directly from Le Crack Boutik, Rose-Hill, Place Margeot, Kennedy Street ( opposite ex-CEB and metro station) during opening hours.
How it works:
- When placing your order, simply select the “Pick-Up” option.
- You will be notified when your order is ready for collection
- Orders must be fully paid for in advance; Le Crack Boutik will not accept payment at pick-up.
- Please bring proof of purchase (such as your order confirmation) when picking up your jewellery.
Feel free to send us an Email or DM us on Instagram for more information!
How can i pay for my order?
Payments can be made via Juice or Bank transfer
Account No: MCB 000454997361
Merchant Name: Kelly and Co Accessories Ltd
Kindly add your order number and send proof of payment (screenshot sent via Instagram or email) so your order can processed.
Important Details:
- Orders must be fully paid before shipping or pick-up.
- For free pick-up, Le Crack Boutik will not accept payment.
- Once your payment is confirmed, we’ll prepare your order and send a confirmation message via email.
If you have any questions about payment or need help completing your order, feel free to DM us on Instagram or email us